FREQUENTLY ASKED QUESTIONS
I’m not able to view any of your styles, how can I go about looking at detailed information, such as ship dates and pricing?
You must be a registered member who is a retailer and owns a business.
How can I create an account?
It’s simple, and only takes a couple minutes! Click “LOGIN / REGISTER” on the top right corner, click on “CREATE AN ACCOUNT” and fill out all the required fields. A business license or sellers permit must be attached for us to ‘activate’ your account
How long does it take for my account to be activated?
Please allow us up to 48 hours. If account is not activated within 48 hours, please contact us, as we may be having issues validating the business license or sellers permit
How come I cannot see, manage, or update my credit card information on your website?
We want to protect you and your personal information, so we do not store any type of payment information on our website. The credit card you enter during checkout, is immediately transferred over to our OFFLINE database.
How do I know my order was received and will get processed?
Once an order is placed, you will receive an email confirmation; And we have a team that is looking out for new orders to process every chance they get!
Can I modify my order after it is placed?
Of course, BUT, you must contact us as soon as you can… If the order is already processed and shipped out, there is nothing we can do. Please contact us at 323-235-3722
I see two different transactions and two different charges, for my one order! Why is that?
When we process your order, we pre- authorize your card before we pass it over to the ware house to pack. The pre authorization is done so we can secure shipping costs, and so your card does not decline at the end of the day, and its’ too late to contact you. We would love to get all orders out the day of you placing the order
What is a pre- authorization and how long will it stay on my bank statement?
A pre – authorization is simply a ‘hold’ for an X amount on your bank, until we make the final charge. The pre-authorization will never become a final charge on your bank statement, and will never be withdrawn. This charge will always stay under ‘pending’ or ‘processing’ and disappear when we make the final charge. Depending on your bank it can take from 2-7 business days for this ‘pending’ charge to fall off.
Why is the color of the garment shown on the website different from the actual product?
We try our hardest to color match our images to the product, but due to the different calibrations and settings on everyone’s computer monitor, the color can show slightly different. We cannot guarantee that every monitor will accurately show the products true color.
How do I check on my order status?
You will be able to see what stage your order is on, by simply signing in and checking your order status.
When the order is shipped, you will receive a tracking number.
How soon will my order ship?
We try our hardest to process and ship all orders that are placed before 2 PM Monday – Friday on the same day.
Orders placed after 2PM on Friday - Sunday will ship the next business day.
Do you ship worldwide?
Yes we do~ Please let us know which shipping method you prefer, and is most suitable for you.
If you have an shipper’s account number please let us know so we can apply appropriately.
What are my shipping options?
UPS, UPS 3rd Day, UPS 2nd day, Next Day, Fed Ex, USPS
Do you attend tradeshows?
Yes! We attend most tradeshows in the USA (Magic, Atlanta Apparel, Dallas Market, New York Fame, Chicago Style Max). Please reach us at email@example.com
for more information!
Do you have a presence on social media?
Yes we do! Please connect with us on Instagram, and tag us for a chance to be featured on our account! @gilliclothing
What is your showroom address?
1100 S. San Pedro St
Los Angeles, CA 90015
What are your business hours & contact information?
You can reach us at 323-235-3722
Monday - Friday 8 AM to 5:30 PM PST