FREE UPSG SHIPPING OVER $499 - Code: GILLISHIP

FREQUENTLY ASKED QUESTIONS
ACCOUNT INFORMATION:
How can I see style information such as pricing and categories?
You must be a registered member to see our clothing. Please register.

Where do I create an account?
It’s simple, only takes 2 minutes! Click "LOGIN/ REGISTER" on the top right corner, click on “CREATE AN ACCOUNT” and fill out all the required fields. You must be a business owner to buy from us. A business license or seller’s permit and 2 previous invoices from another clothing vendor is required for registering with us.

How long will it take for my account to be approved?
Please allow us 2 business days upon receiving the required documents to approve your account. If you have any questions, please reach us at online@gilliclothing.com

I forgot my password, what do I do?
Don’t worry it’s an easy fix! Click "Forgot Your Password?" on the login page. A temporary password email will be sent to you.

ORDERS:
How do I know you’ve received my order?
Once an order is made with us, you will receive a confirmation email with your order details.

Can I still modify the order once it’s placed?
We can modify (add or subtract styles) your order as long as the order hasn’t been processed. Please call us at 323-235-3722.

When will my card be charged?
Please allow 24 hours for us to process your order. Once it is processed, a preauthorization amount will be made plus an estimated shipping amount. It is to ensure your account has the sufficient funds to be charged when the order is ready to go. We will only charge your card once the order is packed, weighted, and ready to be shipped.

I see two different transactions for my order. Why is that?
When your order is placed, we need to confirm that the funds are available by pre-authorizing your card. Once the order is being processed, we add the shipping costs (if applicable) and we then capture the correct amount. The balance should go back to your account within 1-7 business days depending on your bank.

How do I get notified if a style is sold out on my order?
We will reach out to you via email or phone call if there’s a sold out style on your order.

SHIPPING:
How do I check on my order status?
Once your order is packed, charged & shipped. You will receive an email with your tracking information.

How soon will my order ship?
Orders placed before 2:00pm Los Angeles time Monday-Friday normally ship the same day. Orders placed after 2:00pm on Friday-Sunday will ship the next business day.

What are my shipping options?
If you have an account number, please make sure to provide that on the gift message section of your order.
UPS Ground, 3rd Day, 2nd Day, Next Day
FedEx
USPS

Do you ship worldwide?
Yes, we do. Please let us know which shipping method is more suitable for you. If you have an account number, please make sure to provide that on the gift message section of your order.

What is your return policy?


We hope you love your new merchandise! If you are not pleased with your purchase or found any damages, please contact us at returns@gilliclothing.com within 14 days upon receiving the package and we will gladly accept your return. Please make sure to include: 1) Company name 2) Order number/Invoice number 3) Image of all damages 4) Brief description of why you are returning 5) best contact information. Merchandise must be in new, unworn and unaltered condition. All returns must have an approved RA form attached. We will issue an RA and shipping label for defective items, however, in the case that you are not satisfied with the purchase for any reason, we will issue an RA but you will be responsible to send the merchandise back to our warehouse. Upon receiving the merchandise, our quality control department will inspect the garments and once the claim is approved, we will issue a credit memo under your account within 1-5 business days
.

Please contact us with any questions.

 

Returns Email: returns@gilliclothing.com

Return Address: 2939 Bandini Blvd, Vernon CA 90058



MISCELLANEOUS:
Do you attend tradeshows?
Yes! We attend most major tradeshows in the USA (Las Vegas, Atlanta, Dallas, New York, Chicago). Please reach us at sales@gilliclothing.com for more information.

Do you have social media?
Yes! Please connect with us on Instagram! We share our events, fun facts, & behind the scenes on there. @gilliclothing

Do you have a showroom?
Yes, we do! We are located in the San Pedro Mart.
Visit us at
1100 S. San Pedro St. Suite# C-7
Los Angeles, CA 90015

What are your business hours & contact information?
You can reach customer service at 323-235-3722 Monday – Friday 8:00AM to 5:30PM PST or via email at online@gilliclothing.com